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Use of Magmo.lk

  • As part of the registration as a customer of you will be asked to submit personal data. You are responsible for ensuring that the data is complete and correct. After you have completed the registration process, you will receive a confirmation of your registration by email. To facilitate access to the online service on magmo.lk, you will receive a password. You are obliged to treat this password and any other access data confidential and protected from access by unauthorized third parties.
  • In the password protected area you can access your recently shipped and/or completed orders. In this area you can also change, administer and save your own data and potential subscriptions of newsletters.

 

Prices and Shipping Fees

  • For orders the prices which are listed at the time of your order on the product page apply.
  • We accepts various credit cards, e.g. Visa, AMEX, Master and will charge the invoice to your credit card immediately after receipt and dispatch of the order.

 

Delivery

  • Delivery will only be given to the shipping address provided by you. It is your responsibility that it is possible to ship to the address during normal working hours.
  • We ship according to the delivery timelines provided for each product. We ensure that we ship as early as possible, but for some products the timelines are longer due to availability of products.
  • Magmo (PVT) LTD does not assume any sourcing risk especially with reference to a purchase by description. For returns policies, please check our section on Delivery and Returns.

Service and Complaints

  • we endeavor to deal with your concerns as quickly as possible and always provide you with our feedback after receiving your input. For service inquiries, please contact our customer service department: Email: [email protected]

Image Rights

  • All rights to use images on magmo.lk lie with Magmo (PVT) LTD. The use of the material – in whatever form – is prohibited unless explicit permission from Magmo (PVT) LTD has been granted.

Delivery & Return

  • We usually deliver within 4-6 working days of placement of the order. For orders with multiple items and different delivery times, the longest delivery time applies.
  • We would like you to have complete peace of mind when buying products from magmo.lk. You can return all items within 14 days of receipt for a full refund of the item purchased. The refund amount will be credited back to your Magmo.lk account as store credits or credit points.
  • In case of manufacturing defect with the item, it can be returned to us within 14 days of receipt and you will be refunded after the items have been inspected by us. if reverse pickup is unsuccessful after three attempts or more than two weeks after pickup was initiated for the first time, the refund request will be cancelled. similarly if the product is self-shipped, and has not been dispatch from consumer after two weeks of refund initiation, refund request will be cancelled.
  • Within the first 14 days of receipt we will accept all returns except those deemed to have been damaged by the customers themselves outside of normal everyday use.
  • Please do take care that you pack items securely and safely to prevent any loss or damage during transit and with all original packaging (tags etc.). For all self-shipped returns, we recommend you use a reliable courier service.
  • Once your return is received by us, the refund is subject to your return having met the requirements of being undamaged and dispatched by you within 14 days.
  • You can inform us within 14 days of receiving the parcel by writing to us at [email protected] . Please make sure that the items are securely packed and handed to our pick-up person.
  • We will arrange a reverse pickup once for an exchange or refund for an order. Any reverse shipment charges other than the one time will be borne by the customer.
  • Please note that shipping charges will not be re-imbursed.

Return Option

  • Drop an email to [email protected] with the following details such as order number, product quantity, reason for the return and email registered in www.magmo.lk .
  • We shall communicate with the courier company and they courier will pick up your product ( Free of charge if the delivered goods are incorrect, damaged or faulty, If not the recipient need to pay LKR 300 for the courier company.
  • Once we receive the items, We will return the price of the item to the purchasers’ Magmo.lk account as store credits within 7 days after a quality check.
  • Returns should be made within 14 days and in original, undamaged packaging with the tag intact. If we find that the product has not been returned to us in fully resalable condition, we are unable to return on the item.
  • Magmo (PVT) LTD is not liable to pay any import charges or any other costs incurred by the Customs Department or the Government of the respective countries.

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